Frequently Asked Questions

Pre-Sales

Before shipping, we thoroughly inspect and test drive each EV to verify:

  • Mechanical, electrical and aesthetic components meet standards
  • Driving performance and all functions operate properly
  • Diagnostic systems give passing reports
  • Charging systems and batteries test optimal
  • Documentation like manuals are complete
  • Export homologation requirements are met
  • Professional detailing is completed

Our rigorous 150+ point pre-shipment QC process ensures you receive your new EV in flawless condition. Contact us with any questions!

Our main export regions include Central Asian, Middle East, Southeast Asian, Europe, Russia, Africa and South America. We’re constantly expanding.

The EV will include a standard charging cable compatible with power sockets in your region. Fast chargers can be requested.

After order confirmation, we complete quality control, shipping arrangements, customs clearance and provide delivery tracking.

We accept bank wire Transfer (TT) and Letter of Credit (LC) for purchases. Our standard terms are 30% downpayment, with 70% due prior to vehicle shipment. Full payment must be completed before delivery.

We accept USD, EUR, and RMB payments on invoices. Bank exchange rates on the invoice date will apply.

After-Sales

Email support@fordreamautomobile.com or call our hotline +86-13249089817.

Support is available 24/7 in English, Chinese, Russian, and other languages.

After you complete your EV purchase and we process the order, we will give you a tracking number, you can check it yourself or ask our team track for you.

The tracking site refreshes every 24 hours at minimum. For some shipping legs, real-time tracking is available to pinpoint the location. Rest assured we are monitoring movement closely.

It takes 4-8 weeks on average from China to major ports. Inland delivery may take longer.

FuDui Auto is China's Award-Winning Automobile Dealership of NEW and USED Vehicles export to worldwide. Lowest Prices and the Best Customer Service Guaranteed.
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